Shipping and Returns

ORDERS SHIPPING TO AUSTRALIA:

  • Standard Shipping Delivery via Australia Post is at a flat rate of $9.99. Delivery in 3 - 6 business days (excluding weekends and public holidays).
  • Express Shipping Delivery is at a flat rate of $19.99 : Delivery in 1 - 2 business days (excluding weekends and public holidays). Covers 80% of Australian business addresses, private addresses and Post Office Boxes.
  • FREE Standard Shipping for all orders over $150. Delivery in 3 - 6 business days (excluding weekends and public holidays).
  • Orders received before 2pm AEDT on a business day are shipped the same day. If your order is placed after 2pm, it will be dispatched the next day. Purchases made on weekends and public holidays are processed and shipped the following business day.

Returns, Refunds & Exchanges Policy

Byron Lifestyle Co are happy to exchange or refund your purchase if your goods are faulty.  Refunds are offered for faulty products only. The customer shall inspect the goods immediately upon receipt and shall notify us in writing if the goods are faulty. 

We are happy to offer store credit/exchanges for change of mind returns provided they are unused and in original condition within 14 days of receipt of item.  Our Elastic Tablecloth measurements are clearly defined on our product page.  We will not issue refunds for this product unless faulty.

Please notify us and request for a Return Authorisation within 14 days. We will immediately send you a Return Authorisation Form & Number together with a return checklist and instructions. Any goods returned to Byron Lifestyle Co accompanied without a Return Authorisation Form & Number will be rejected at the door by our warehouse.

Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our store within this period; otherwise, the return may not be accepted. It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product, as well as the approved Return Authorisation form sent to you by Byron Lifestyle Co Support.

You may request cancellation of your order if it has not been processed yet. Our sales team must be advised immediately if you wish to cancel your order otherwise cancellation will not be accepted. Once your order has been processed, we do not allow cancellation of orders due to a customer change of mind, or if you have incorrectly ordered a product and request for a refund. Please contact byron@byronlifestyle.co for more information.